If you are not 100% satisfied with your purchase, you may return to the store within 14 days of receiving your products for a full refund. Within 30 days you are eligible for a store credit. Store credits are redeemable in-store and online. The customer must provide a receipt at the time of return.
All trailshop.com orders can be returned to any of The Trail Shop locations. Please ensure to have a copy of your invoice when returning online orders. Customers shipping orders back to the store for refund or exchange are encouraged to add shipping insurance to the return package, and shipping costs will be the responsibility of the customer unless the product is defective or not as described/ordered. Please contact ecommerce@takeitoutside.
We do not accept returns on intimate products, including face masks, packaged underwear, bathing suits, etc.
trailshop.com order returns will be processed within 3 business days from receipt of customer shipment.
Christmas Return Policy:
For items purchased during the festive season, our return policy extends to accommodate the spirit of giving. All items bought between November 1st and December 25th can be returned for a refund or exchange until January 12th. Please ensure the items are in their original condition with tags and packaging intact.
Please No returns on Dec 27th Boxing Day
Clearance items purchased in-store and online discounted by > 40% or more are considered FINAL SALE.