Refund policy

Canada Returns

Refunds (Online Orders)

For online orders within Canada, eligible items shipped back within 10 days of delivery qualify for a full refund. Merchandise must be unworn, unwashed, in its original condition, and have all original tags attached. Proof of purchase is required. Please include a copy of your invoice with your return.

Store Credit

Eligible items shipped back within 21 days of delivery qualify for store credit. Store credit can be used online at trailshop.com or at participating Trail Shop retail locations. Proof of purchase is required.

Holiday Returns

Orders placed between November 12 and December 24, 2026, qualify for an extended holiday return period. Eligible returns must be shipped back or returned in store by January 10, 2027. Standard return conditions and exclusions apply.

In-Store Returns

Eligible orders placed within Canada can be returned to a Trail Shop location with proof of purchase.

US Returns

For US orders, returns are accepted only if the item is defective or not as described. Please contact ecommerce@takeitoutside.ca for assistance before starting a return.

When returning an order from the US, a Return Authorization number must be clearly documented on the package. Please confirm with the store before initiating the return. Failure to do so will result in any incurred costs being deducted from your refund.

How to Start a Return

Before shipping an online return, please contact ecommerce@takeitoutside.ca so we can confirm the correct store return address. Please wait for confirmation before sending your return.

Return Shipping

Customers returning orders by mail for a refund or exchange are responsible for return shipping costs unless the product is defective, not as described, or not as ordered.

We encourage customers to use a tracked shipping service and consider shipping insurance. Original shipping charges for online orders are non-refundable. For online order issues, contact ecommerce@takeitoutside.ca.

Shoe Box Returns

If you are returning shoes or any item with a branded box, please place the item box inside a second shipping box or shipping envelope. Do not place the return label directly on the shoe box. Failure to follow this requirement will result in a 15% restocking fee.

Refund Processing

Online order returns are processed within 3 business days of receiving the returned shipment.

Refunds for purchases made using Sezzle will be processed according to Sezzle's refund policy. While we process the return on our end, refunds remain subject to Sezzle's terms and conditions. Customers who paid with Sezzle should review Sezzle's policy for eligibility, processing times, and applicable fees. For Sezzle-related support, please contact Sezzle customer support directly.

Unclaimed Packages

If a package is returned to us as unclaimed, the customer will be charged the shipping cost.

Final Sale Items

Clearance items marked as Last Chance and discounted at 30% or more are final sale, both in store and online.

Non-Returnable Items

We do not accept returns on intimate products, including packaged underwear, bathing suits, face masks, and similar items.